Refund Policy
💸 Refund Policy – planethemp.life
Effective Date: May 25, 2025
At planethemp.life, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
To be eligible for a refund:
- You must request a refund within 14 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition that you received it.
- You must provide proof of purchase (order number or receipt).
2. Non-Refundable Items
We do not offer refunds on:
- Used or opened products
- Final sale or clearance items
- Gift cards or promotional products
-
Digital/downloadable products (if applicable)
3. Damaged or Incorrect Items
If you received a damaged or incorrect item:
- Contact us within 7 days of delivery
- Include your order number and clear photos of the item and packaging
- We will replace the item or issue a full refund, depending on the situation
4. How to Request a Refund
To initiate a refund:
- Email us at support@planethemp.life with your order number and reason for the return
- Wait for return approval and instructions
- Ship the item back to us (return shipping is the customer’s responsibility unless the product was defective)
Once we receive and inspect the item, we will notify you about the approval or rejection of your refund.
5. Refund Processing Time
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
- Processing time may vary depending on your bank or card issuer
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check your bank or credit card account
- Contact your payment provider
- If the issue persists, contact us at support@planethemp.life
7. Contact Us
If you have any questions regarding this Refund Policy or need help with a return, feel free to contact us:
📧 Email: support@planethemp.life
đź“ž Phone: 765-327-1016
🏠Business Address: Peru, Indiana, USA